Network Protocol: TCP/IP
Network Protocol: DHCP
Network Protocol: SMTP
Network Protocol: HTTP
Network Protocol: DDNS
Network Protocol: UPNP
Network Protocol: PPPoE
Network Protocol: FTP
Network Protocol: DNS
Two-way Audio: No
Compression Format: H.265
Compression Format: H.264
Hard drive Interface Type: SATA
IP Mode: Static IP address
Hard Drive Size: 3.5''
Video Input Interface: RJ45
Supported Mobile Systems: iPhone OS
Supported Mobile Systems: Android
Audio Compression Format: G711A
Audio Input: 8 Channel
Audio Input: 16 Channel
Audio Input: 32 Channel
Supported Operating Systems: Microsoft Windows 98
Supported Operating Systems: Microsoft Windows 2000
Supported Operating Systems: Microsoft Windows XP
Supported Operating Systems: Microsoft Windows 7
Supported Operating Systems: Mac OS
Video Standard: NTSC
Video Standard: PAL
Smart home platform: Other
Backup Type: Hard Drive
Alarm Action: FTP Photo
Alarm Action: Email Photo
Alarm Action: Local Alarm
Video Output: 1VGA + 1HDMI-Compatible
Network Interface: RJ45 10/100M
Audio Output: None
Communication Interface: None
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.